Rooms Terms & Conditions

Check Out

Check Out time for our rooms is 11am & 10am in Eco-Lodges & Eco-Farmhouse. Should you wish to extend your Check Out time please speak to our reception team. Please note a £20 charged will incur per hour after 11am if pre-arranged late checkout has not been agreed with the hotel.

Damages

Our Housekeeping Manager conducts rooms checks within the Hotel prior to guest’s arrival and signs off as ‘ready’ meaning that there is no detected damage and cleanliness meets our 4-star standards. Please inform us immediately if you notice any damage or other discrepancies with your room. There is a minimum charge of £100.00 for any damages or breakages found in the accommodation after check out. The hotel reserves the right to charge your card for any damages without prior notice. If you have any type of accident or spoilage, it is important you inform us straightaway so our team can address this promptly.

Damage to Mattresses and Bedding Damage to bathroom towels, mattresses covers, sheets, bedsheets, blankets resulting from the use of body oils, false tan, make up, shoe polish etc will result in a minimum charge of £100 for the special cleaning, repair, or replacement of the damaged article. Extra charges may apply once the extent of the damage is ascertained.

Bathrobes, Hairdryers, TV Remote Control etc. All rooms will have bathrobes, hairdryers, TV remote control etc provided. Robes are available to purchase at reception for a £50 charge. Please note there will be a charge made for items removed from the bedrooms without authorisation.

Smoking Policy The hotel guest rooms, and indoor public areas are all non-smoking (this includes the use of e-cigarettes and vapes) and can incur a minimum charge of £100. Also, if the policy is ignored, we will also charge for the cost of deep cleaning the room and loss of revenue while the room is unable to be sold. Designated tables located to the front of the bar and restaurant and in the courtyard are available if required.

Our terms and conditions may vary based on your selected accommodation and package. Please check the applicable terms when booking your stay.

Dining Terms and Conditions

Please make sure to tell us the exact nature of any allergies or dietary requirements at the time of booking or with your server. A full allergen menu is available on request.

Spa Terms & Conditions

• All appointments must be pre-booked

• All guests must arrive on time for your appointments. If you are running late, we may have to reschedule your appointment.

• No children are allowed into the spa, strictly over 18s.

• We are encouraging card payments where possible but cash is also being accepted.

• All residents can arrive 5 minutes prior and non-residents can arrive 15 minutes prior.

• Hotel guests are advised to shower and change in their room prior to your visit to the spa. Robes and Slippers will be provided to you.

• Non-residents are to shower in the changing rooms prior to use of spa facilities & treatments. Robes, towels & slippers will be provided in a clean and sanitised locker.

• Water is available from the water dispenser using the eco friendly glasses provided.

• On arrival for your treatment, please sanitise your hands with the sanitiser provided at the spa reception.

• We will then guide you to the changing area, facilities and relaxation room where your therapist will collect you.

• You will need to fill in a declaration form prior to your visit, this will be sent to you in the confirmation email and you must email back prior to visit.

• It is mandatory to use lockers for clothes and personal belongings only, do not leaving any of these personal items outside of their lockers.

• Items are to be removed after the guest finishes their use of the facilities, if possible, the guest should drop their own towels into laundry baskets.