• All appointments must be pre-booked

• All guests must arrive on time for your appointments. If you are running late, we may have to reschedule your appointment.

• No children are allowed into the spa, strictly over 18s.

• We are encouraging card payments where possible but cash is also being accepted.

• All residents can arrive 5 minutes prior and non-residents can arrive 15 minutes prior.

• Hotel guests are advised to shower and change in their room prior to your visit to the spa. Robes and Slippers will be provided to you.

• Non-residents are to shower in the changing rooms prior to use of spa facilities & treatments. Robes, towels & slippers will be provided in a clean and sanitised locker.

• Water is available from the water dispenser using the eco friendly glasses provided.

• On arrival for your treatment, please sanitise your hands with the sanitiser provided at the spa reception.

• We will then guide you to the changing area, facilities and relaxation room where your therapist will collect you.

• You will need to fill in a declaration form prior to your visit, this will be sent to you in the confirmation email and you must email back prior to visit.

• It is mandatory to use lockers for clothes and personal belongings only, do not leaving any of these personal items outside of their lockers.

• Items are to be removed after the guest finishes their use of the facilities, if possible, the guest should drop their own towels into laundry baskets.